Once your order ships, you’ll receive an email with a tracking number and a link to follow its journey. You can also log into your account to view your order status.

Standard shipping typically takes 5-7 business days. If you choose expedited shipping, orders usually arrive within 2-3 business days. Please note we are a new small business and it may take 3-5 days to process your order before it packs and ships.

Items marked as 'Pre-order' will ship by the date listed on the product page. If your order contains both in-stock and pre-order items, they will ship together once all items are ready.

Not a perfect match? No worries. You have two weeks from the day your order arrives to send it back to us. Just make sure the items are in their original unwashed and unworn condition. Once we receive your return, we’ll process your refund right away!

Intimates are final sale.

We reserve the right to refuse an item or return based on condition on arrival or signs of use upon inspection.

Email : returns@flexandflowexchange.com with your order number and details to begin the process.

Are returns free?
For domestic returns, we provide a prepaid shipping label, and a $10 restocking fee will be deducted from your refund. International customers are responsible for return shipping costs.