Legal Disclaimers and Policy information

Privacy Policy for Flex & Flow Exchange

Effective Date: May 7, 2026

1. Information We Collect

When you visit Flex & Flow Exchange or make a purchase, we collect certain information to provide a smooth shopping experience:

  • Order Information: Your name, billing address, shipping address, and email address.

  • Payment Information: We use secure third-party processors. We do not store your full credit card details on our servers.

  • Device Information: We automatically collect information about your device, including your IP address, web browser, and time zone via cookies to help us improve site performance.

2. How We Use Your Information

We use the information we collect to:

  • Fulfill orders (processing payments, arranging shipping, and providing invoices).

  • Communicate with you regarding your purchases or inquiries sent to Customerservice@flexandflowexchange.com.

  • Send you marketing updates and promotional offers (only if you have opted-in via our newsletter or checkout).

  • Screen for potential risk or fraud.

3. Sharing Your Information

We share your personal information with third parties to help us operate our store:

  • Squarespace: Our store is hosted on Squarespace, which provides the e-commerce platform that allows us to sell our products to you.

  • Analytics: We use Squarespace Analytics to understand how our customers interact with the site.

  • Legal Compliance: We may share information to comply with applicable laws and regulations or to respond to a lawful request for information.

4. Data Retention

When you place an order for items like the Relaxed Comfort Set or Everyday Crossbody, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. Your Rights

Depending on your location, you may have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. To exercise these rights, please contact us at the email below.

6. Contact Us

For more information about our privacy practices or if you have questions, please contact us at: Email: Customerservice@flexandflowexchange.com