Frequently Asked Questions

Orders & Shipping

When will my order ship?

Orders are processed within 1–3 business days, excluding weekends and holidays. Tracking is emailed when your order ships.

Where do you ship?

We currently ship within the United States. Shipping rates are calculated at checkout. See our Shipping Policy for delivery estimates and restrictions.

How do I track my order?

Use the tracking number in your shipping confirmation email on the carrier’s website. Please keep that number until your order arrives.

Returns & Exchanges

What is your return window?

Return requests must be made within 10 days of delivery. Items must be unworn, unused, and returned with original tags and packaging. A 20% restocking and packaging fee is deducted from approved returns.

How do I request a return or exchange?

Email support@flexandflowexchange.com with your order number and reason for the request. Items sent back without approval cannot be accepted. See Returns & Exchanges for full details.

Can I exchange a size or color?

Exchanges depend on availability. The fastest option is to return the original item after approval and place a separate order for the replacement.

Products & Fit

How do I choose a size?

Check the fit notes and model information on each product page. If you are between sizes or want help comparing styles, email us before ordering.

Are all products made by Flex & Flow Exchange?

No. Flex & Flow Exchange is a curated multi-brand retailer. The maker is identified on applicable product pages. Tomcat is reserved for our own-label direction.

Still need help?

Email support@flexandflowexchange.com and include your order number when your question is about an existing order.