Frequently Asked Questions
Orders & Shipping
When will my order ship?
Orders are processed within 1–3 business days, excluding weekends and holidays. Tracking is emailed when your order ships.
Where do you ship?
We currently ship within the United States. Free standard shipping is available on orders of $75 or more. For orders below $75, available shipping rates are shown at checkout. See our Shipping Policy for delivery estimates and restrictions.
How do I track my order?
Use the tracking number in your shipping confirmation email on the carrier’s website. If your parcel is missing, delayed, or damaged, email us with your order number so we can investigate and help resolve the issue.
Returns & Exchanges
What is your return window?
You have 14 calendar days after delivery to request a return. For standard US change-of-mind returns, items must be unworn, unused, unwashed, unaltered, and returned with original tags, packaging, and proof of purchase. Customers pay return postage. There is no restocking or packaging fee.
Which items are excluded?
Sale, clearance, final-sale items, intimates, and gift cards are excluded from our voluntary US change-of-mind returns. Mandatory rights for faulty, damaged, incorrect, or misdescribed goods remain unaffected. Where EU statutory withdrawal rights apply, the EU section of our Returns & Exchanges page takes precedence.
How do I request a return or exchange?
Email support@flexandflowexchange.com with your order number and the items you wish to return. Contact us before sending goods back so we can provide instructions and the correct address. See Returns & Exchanges for full details.
When will I receive my refund?
After receiving and inspecting your standard US return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days. Your bank may need additional processing time. Different statutory deadlines apply where required by law.
Can I exchange a size or color?
Contact us within 14 days of delivery for return guidance. You may place a separate order for the replacement, subject to availability.
Products & Fit
How do I choose a size?
Check the fit notes and model information on each product page. If you are between sizes or want help comparing styles, email us before ordering.
Are all products made by Flex & Flow Exchange?
No. Flex & Flow Exchange is a curated multi-brand retailer. The maker is identified on applicable product pages. Tomcat is reserved for our own-label direction.
Still need help?
Email support@flexandflowexchange.com and include your order number when your question is about an existing order.