Returns & Exchanges

Requesting a return

You have 14 calendar days after receiving your item to request a return. Email support@flexandflowexchange.com with your order number and the items you wish to return. We will provide instructions and the correct return address. Please contact us before sending goods back.

Standard US returns

Items must be unworn, unused, unwashed, unaltered, with original tags and packaging and proof of purchase. Customers pay return shipping for change-of-mind returns. Use a trackable service and retain proof of shipment. There is no restocking or packaging fee.

Sale, clearance, final-sale items, intimates, and gift cards are excluded from our voluntary US change-of-mind return policy. These exclusions do not limit rights provided by applicable law.

Refunds

After receiving and inspecting your return, we will notify you of the outcome. Approved standard US refunds are issued to the original payment method within 10 business days. Your bank may require additional processing time. If more than 15 business days have passed since approval, please contact us.

Damaged, faulty, incorrect, or misdescribed goods

Contact us with your order number and a description of the problem. Photos can help where available. We cover return shipping for damaged, defective, or incorrect items. Change-of-mind deadlines and exclusions do not limit mandatory consumer remedies.

Exchanges

For a different size or item, contact us within 14 days of delivery for return guidance. You may place a separate order for the replacement, subject to availability. Statutory remedies remain unaffected.

EU statutory withdrawal rights, where applicable

We currently ship within the United States only. Where EU consumer withdrawal rights apply, this section takes precedence over conflicting conditions above. You may withdraw without giving a reason by notifying us within 14 days after delivery. An unequivocal email is sufficient; discretionary approval is not required. Send the goods back within 14 days after notifying us. Applicable statutory deadline extensions remain available.

No restocking or packaging fee applies. You may inspect and try on clothing as you would in a shop. Only legally permitted diminished value caused by handling beyond what is necessary to establish the goods' nature, characteristics, and functioning may be deducted. Missing tags or original packaging do not automatically cancel statutory rights.

Sale and clearance goods retain statutory withdrawal rights. A hygiene exclusion applies only to qualifying sealed goods unsuitable for return for health or hygiene reasons that were unsealed after delivery. Other exclusions apply only where permitted by law.

We reimburse statutory withdrawals within 14 calendar days of notification, using the original payment method unless expressly agreed otherwise without fees. Unless we offer collection, we may withhold reimbursement until we receive the goods or evidence of return, whichever comes first. For withdrawal from an entire order, reimbursement includes the least expensive standard outbound delivery offered; extra express-delivery charges need not be reimbursed. You bear direct return postage only where disclosed before purchase. We bear necessary return costs for covered defective goods and provide the remedy required by law.

Optional EU withdrawal notice

To: Flex and Flow Exchange, PO Box 280, Parish, NY 13131, United States; support@flexandflowexchange.com.

I give notice that I withdraw from my contract for the following goods:
Goods / order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if submitted on paper):

This mailing address is for notices. Obtain the appropriate goods-return address before dispatch. The form is optional; any clear withdrawal notice is sufficient. Nothing in this policy limits mandatory consumer rights.