Shipping Policy

Processing

Orders are processed within 1–3 business days after payment is confirmed, excluding weekends and holidays. We email tracking information when the order ships.

Destinations and rates

We currently ship within the United States only. We do not currently ship to PO boxes, APO/FPO addresses, or US territories. Available shipping methods and charges appear at checkout.

Delivery estimates

After dispatch, estimated delivery is 5–8 business days for standard shipping or 3–5 business days for the USPS option, where offered at checkout. These are estimates, not guaranteed arrival dates. Weather, carrier disruption, and peak periods may affect transit.

If a delivery problem occurs, contact us so we can investigate. These estimates do not limit mandatory rights concerning delivery deadlines, cancellation, or refunds.

Tracking and address details

Check your delivery address before submitting your order. Keep your shipping confirmation and tracking number. Contact support@flexandflowexchange.com promptly if an address needs correcting; changes may not be possible after dispatch.

Lost, delayed, or damaged deliveries

Contact support@flexandflowexchange.com with your order number if your parcel is missing, delayed, or damaged. We will investigate with the carrier and arrange the appropriate resolution. Carrier investigations do not remove your statutory rights. If available, retain damaged packaging and photographs to help the investigation.

For orders protected by EU consumer law, risk generally remains with us until you or your designated recipient takes physical possession. The statutory exception applies where you independently commission a carrier we did not offer. You are not required to resolve our carrier's loss or damage yourself.